Chapter 17: Communication

The process by which two managers share information so that it is understood by both of them is called:
1. influence.
2. communication.
3. upward communication.
4. downward communication.
In the communication process, the manager who wants to share an important decision with her subordinates is called a(n):
1. sender.
2. receiver.
3. decoder.
4. noise.
When a manager sends "signals" to a subordinate without using words to show her displeasure at that subordinate's performance on an important task, this is an example of:
1. verbal communication.
2. cognitive dissonance.
3. job enrichment.
4. nonverbal communication.
When a department manager informs subordinates in the department of an important change in company policy, this is an example of:
1. downward communication.
2. upward communication.
3. horizontal communication.
4. diagonal communication.
When a manager develops relationships with colleagues across the organization at the same level of management and at both upper and lower levels of management, this is called a(n):
1. grapevine.
2. written communication.
3. personal network.
4. nonverbal communication.